Effective Date September 2, 2026
Vocaliva LLC (“Vocaliva,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, call our AI demo line, use our missed-call calculator, submit a form, request a demo, book a meeting, purchase or use our services, provide information for a project or automation workflow, or otherwise communicate with us.
Vocaliva LLC is intended for businesses located in the United States.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Name
- Business name
- Email address
- Phone number
- Business type or industry
- City and state
- Information about what you want Vocaliva to help with
- Demo request details
- Appointment or scheduling information
- Messages, form submissions, call transcripts, call recordings, or call summaries
- Website, marketing, social media, SEO, Google Business Profile, branding, logo, image, copy, or other project information and assets you provide to us
- Customer or lead information that a business customer provides to us for approved review automation, reactivation, CRM, messaging, or related workflows, such as names, phone numbers, email addresses, and relevant interaction or account details
- Billing information and transaction details associated with purchases, subscriptions, or recurring services; payment card information may be processed directly by our third-party payment processor rather than stored by Vocaliva
- Missed-call calculator inputs or estimate details
If you call our AI demo line or speak with a Vocaliva AI receptionist, we may collect information from that conversation, including the details you provide during the call. Calls may be recorded, transcribed, summarized, and processed using AI tools to help capture lead information, understand your request, and support follow-up.
We may also collect basic website usage information, such as pages visited, browser type, device type, IP address, referral source, and general interaction data. This may be collected through cookies, analytics tools, or similar technologies.
2. How We Use Information
We may use the information we collect to:
- Respond to inquiries
- Review demo requests
- Send booking links or follow-up messages
- Schedule and confirm demos
- Provide information about Vocaliva
- Improve our website, AI receptionist, review automation and reactivation workflows, website and branding services, and customer experience
- Maintain internal business records
- Send service-related emails or messages
- Support security, troubleshooting, and fraud prevention
- Comply with legal, regulatory, carrier, or platform requirements
- Operate approved AI receptionist, CRM, review request, customer reactivation, website, branding, marketing, social media, SEO, messaging, or automation workflows
- Design, build, host, maintain, update, or support client websites and related digital assets where applicable
- Process purchases, subscriptions, recurring charges, invoices, refunds, and other billing activity through our payment providers
- Support client onboarding, account setup, compliance review, billing, and service delivery
We do not guarantee that every inquiry or demo request will be approved or accepted. Some requests may require review by the Vocaliva team before a booking link or confirmation is sent.
3. AI Calls, Transcripts, and Automation
Vocaliva uses AI receptionist and automation tools to help answer calls, collect lead information, summarize conversations, support follow-up, request reviews, and conduct approved customer or lead reactivation workflows on behalf of business customers.
If you call our AI demo line or interact with a Vocaliva AI receptionist, your conversation may be recorded, transcribed, summarized, and stored in our CRM or related business systems. We use this information to understand your request, follow up with you, improve our systems, and demonstrate how our AI receptionist process works.
4. SMS and Text Messaging
If you provide your phone number and consent to receive text messages, Vocaliva may send SMS messages related to your inquiry, demo request, appointment, follow-up, or services.
Message frequency may vary. Message and data rates may apply. You may opt out of SMS messages by replying STOP. You may request help by replying HELP or contacting us at [email protected].
We do not sell or share SMS opt-in information or phone numbers with third parties for their own marketing or promotional purposes.
5. Email Communications
If you submit your email address, we may contact you about your inquiry, demo request, appointment, or services.
You may ask us to stop sending non-essential emails by contacting us at [email protected].
Transactional or service-related emails may still be sent when necessary to respond to your request, manage an appointment, or maintain an active business relationship.
6. How We Share Information
We may share information with service providers and tools we use to operate Vocaliva, including CRM platforms, phone systems, SMS and email providers, calendar tools, payment processors, website and hosting providers, analytics tools, design or project tools, automation platforms, and other business software providers.
These providers help us operate our website, manage inquiries, process calls and messages, schedule demos, process billing, host or support websites, maintain records, deliver approved automation workflows, and improve our services.
For business customers, certain information may be processed on behalf of the customer as described in our Data Processing Addendum and Subprocessor List.
We may also share information when necessary to:
- Comply with the law
- Respond to legal requests
- Protect our rights, safety, or property
- Prevent fraud, abuse, or misuse
- Enforce our policies or agreements
- Complete a business transfer, merger, acquisition, or similar transaction
We do not sell personal information.
7. Cookies and Analytics
Our website may use cookies, analytics tools, or similar technologies to understand website traffic, improve performance, and measure user interactions.
You can adjust your browser settings to refuse or delete cookies. Some parts of the website may not function properly if cookies are disabled.
8. Data Security
We take reasonable steps to protect the information we collect. However, no website, phone system, CRM, AI tool, email platform, or online service can guarantee complete security.
You are responsible for avoiding the submission of sensitive information through public forms, demo calls, or other non-secure channels.
9. Data Retention
We keep information for as long as reasonably necessary to respond to inquiries, manage demo requests, operate our business, improve our services, comply with legal obligations, and maintain business records.
We may delete or anonymize information when it is no longer needed.
10. Your Choices
You may contact us to request that we update, correct, or delete certain information, subject to legal, operational, security, and recordkeeping requirements.
To make a request, contact us at:
11. Children’s and Minors’ Privacy
Vocaliva is intended for business users and is not directed to children or minors. We do not knowingly collect personal information from children under 13 or from minors where parental or guardian consent is required by applicable law.
If you believe a child or minor has provided personal information through our website, demo line, forms, or services, contact us at [email protected].
12. Third-Party Links and Services
Our website may contain links to third-party websites, calendars, forms, platforms, or services. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
14. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
Vocaliva LLC
General inquiries: [email protected]
Privacy requests: [email protected]
Legal notices: [email protected]
Website: https://vocaliva.com